These general Terms and Conditions apply to you as a consumer when you purchase products from us, MagnesiumCom OU (“we”), reg. no. 12381438, at our websites andwww.magnesiumparts.com. By purchasing our product(s), you confirm that you accept these Terms and Conditions.
When placing an order on the website and/or through e-mail correspondence, a purchase agreement is entered into between you and us when we have confirmed your order in writing and you have received our order confirmation via e-mail. We ask you to save the order confirmation, Invoice and e-mail in order to facilitate correspondance with us about your purchase.
PRICES AND PAYMENT
We reserve the right to make price adjustments; adjusted prices will be published and held available at our websites. The prices indicated are in EUR and exclude VAT.
In the event a product is listed or quoted at an incorrect price due to a typographical or technical error, or any other such reason, we reserve the right to refuse or cancel any order placed for such product.
We currently accept Visa, MasterCard, Paypal and bank transfers. When paying by card you will be asked to provide your card number, period of validity and cvc code. We use 3d-secure, developed by Visa and MasterCard, to secure payments; and all payment information is encrypted using ssl encryption, which prevents unauthorized access to card details.
For more information on how we process payment information, please refer to our Privacy Policy.
SHIPPING AND DELIVERY
Products purchased at www.magnesiumparts.com are sent to you on regular work days, Monday-Friday, excluding Latvian public holidays.
Orders are delivered internationally by UPS, DHL, TNT or other courier services. Larger-sizeddeliveries in Europe can be made by SMW own commercial transport. You will receive an e-mail when your order leaves our stock in Riga/Latvia or Moscow/Russia.
Time of delivery within EU/EEA is 3-14 days, outside of EU/EEA (5-30 days).
Please note that the time of delivery may vary.
TERM AND RIGHT OF WITHDRAWAL
These Terms and Conditions are valid for each purchase that you make.
You have the right to withdraw your purchase within a period of 14 days from the day of delivery of the product for a substantial reason. If you have ordered more than one product and the products are delivered separately, or if you have ordered a product which is delivered in separate parts at different times, you have the right to withdraw the purchase within 14 days from the day of delivery of the last product or the last part of the product.
If you wish to withdraw your purchase, you must let us know within 2 weeks from the day of delivery by sending a message to us that you wish to withdraw the purchase and return the product. The message should include your name, address and contact information to you. You may send the message to us by e-mail: production@smw.com. You will then have 14 days to return the product to us.
Provided that the product is sealed, unused and returned to us intact and in its original packaging, we will repay you the total costs of the product as well as costs for shipping and return, provided that the product is returned consensually with us.
Please note that you as a customer is responsible for the products during delivery when the product is returned to us. Please package the products in a suitable way in order to mitigate the risk that they are damaged or lost during delivery.
COMPLAINTS
If you have received a damaged or defective product, please initiate your complaint to us by e-mail: production@smw.com. If you lodge the complaint within 14 from discovering the defect, the complaint will always be considered as having been lodged in due time. However, if you do not lodge a complaint within this period from ordering the product, we shall use our discretion about invoking the defect.
We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the Estonian Consumer Rights Protection Centre.
Please note that while we hope that you are very happy with your product, you are not entitled to compensation if the only reason for your complaint is that you are displeased with the productwithout due cause.
FORCE MAJEURE
We are not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.
CHANGES AND ADDITIONS
We reserve the right to change and make additions to these Terms and Conditions at any time. You are bound by the Terms and Conditions valid at the time for your purchase. Changes and additions of these Terms and Conditions are valid for all purchases made after publication atwww.magnesiumparts.com.
We will be delighted every time we see our products in real life on social media, and sometimes we may request to share these pictures on our channels. The pictures are published primarily on our website but may also be published on one of our other channels (ex. Instagram or storeor such).
PROTECTION AND PRIVACY
We assume responsibility for all personal information that you provide us with or make available to us. Please see our Privacy Policy for more information on how we process your personal data.
GOVERNING LAW AND DISPUTES
If a dispute should arise that we are not able to settle together, you as consumer may apply to ECRPC. We will comply with ECRPC recommendations in the matters they examine. You may contact ECRPC through their website.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Estonia. Any dispute arising out of these Terms and Conditions shall be finally settled by the general courts of Estonia.